Company Description Bella Vou is a multi-award-winning cosmetic surgery clinic in Royal Tunbridge Wells, rated Outstanding by the Care Quality Commission (CQC). We specialise in advanced local anaesthetic and general anaesthetic cosmetic surgery, as well as non-surgical aesthetic treatments.
Our reputation is built on delivering a personal, safe, and exceptional patient experience—before, during, and after surgery. We pride ourselves on offering a complete, concierge-style service, and we are looking for a detail-oriented, surgical-focused Patient Coordinator to help guide patients through their entire journey.
This is a full-time on-site role for a Patient Coordinator located in Royal Tunbridge Wells. Act as the dedicated point of contact for each patient, guiding them through consultations, surgical booking, and aftercare
Manage general anaesthetic and local anaesthetic bookings, including accurate scheduling and coordination.
Communicate with patients empathetically, especially around cost, expectations, recovery, and procedure logistics
Accurately update and maintain records in our CRM
Occasionally support front-of-house or reception tasks when required
Minimum 1 year experience in cosmetic surgery patient coordination
Strong understanding of both general and local anaesthetic surgical procedures is desirable
Exceptional attention to detail — e.g. quoting, surgical notes, overnight vs day case bookings
Positive, flexible team player able to work cross-functionally with admin and clinical staff
Comfortable using booking software and confident with email/CRM systems
Patient-focused mindset with a passion for aesthetics and surgical excellence
20 days’ holiday + your birthday off
~ Annual staff voucher for non-surgical treatments + 90% discount on surgical treatments (after 1 year)
~ Pension scheme
~ In-depth training provided
~ Regular team social events and recognition for outstanding performance