The successful candidate will need to demonstrate robust leadership and communication skills, be well organised, highly motivated and financially astute. There is a requirement to manage and take responsibility for all business aspects of the practice. In addition, the candidate must have the ability to provide strategic guidance and planning to the partners.
The practice manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.
The partners also require the successful candidate to be proactive and plan for the future, maximising the practices potential in relation to business, finance and premises, whilst maintaining patient care.
In addition to adapting the practice to meet the demands of providing high quality patient care, the manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission) registration/compliance.
The opportunity for further personal development will be given in order to develop skills in line with practice needs.
References will be requested along with an enhanced DBS check.
Main duties of the job
Robust finance and business skills to maintain and improve the profitability of the business
Strategic thinker and planner
Ability to deliver against key targets
Knowledge and skills of HR/Employment Law and the ability to act sensitively and effectively
Ensuring compliance with CQC requirements and assessments
Lead and chair practice meetings as appropriate
Develop and co-ordinates systems to improve the efficiency and effectiveness of the practice
Capable of handling and diffusing complaints
Ability to self-motivate, prioritise organise and/or delegate workload
Good IT knowledge and experience
Ensure practice policy and standards compliance
Ability to represent the practice to external groups
Ability to identify, develop and deliver initiatives
The ability to enjoy diversity and sometimes the unexpected
About us
History
Historically the practice resulted from the merger of four practices. It moved into its current location in May 1999. The Health Centre provides excellent, well equipped, purpose-built premises which offer a high quality surgery environment for both patients and practice team. Its location in Berwick Hills is at the centre of the local community, with good bus links and ample parking.
The Practice
We are a 4 partner, GMS practice with a growing list size of 9200 patients.
Our aim is to provide high quality care at the point of need to our practice population, many of whom live in areas of high deprivation but with strong family networks.
We have a strong team ethos within the practice which we actively maintain and develop by investing in training and mentorship. Our staff take pride in their work, enjoy building their skills, and have built up good relationships with patients.
Primary Care Network
We are part of the Greater Middlesbrough PCN and we support the PCN work and collaboration which has opened up opportunities for engagement with a wide range of professionals and services.
Job responsibilities
Key responsibilities
Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with
Supporting the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.
Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level
Development and control practice of budgets and financial systems
Preparation of annual financial budgets and cash-flow forecasts
Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners
Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes
Liaising with the CCG and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Managing the Partners drawings in consultation with the accountant
Strategic Planning
Keep abreast of current affairs and identify potential opportunities and threats
Assess and evaluate accommodation requirements and manage development and expansion opportunities
Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives
Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the PCN.
Formulate objectives and research and develop ideas for future practice development
Represent the practice at PCN, federation, locality and clinical commissioning group meetings
Make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income
Human Resources
Overall responsibility for all aspects of HR, including;
Recruitment and selection of staff, including contracts of employment and job descriptions
Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
Be aware of current employment legislation
Develop and maintain good employee/employer relationships
Ensure that members of the existing staff team are aware of any changes that occur in the practice
Maintain good communication at all times with the practice team
Oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
Implement pay rises/scales and increments at the appropriate time
Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
Meet with attached staff as and when necessary and arrange/attend meetings around patient care
To ensure that suitable facilities are available to enable all staff to work within the practice
Be responsible for the health and safety policy and its implementation
Facilitate the development of a multi-disciplinary effective primary health care team
Information Technology
Ensure the update of appropriate information governance systems
Ensure all Practice IT and telephone systems are functioning effectively
Ensure the IG and DSP toolkit requirements are met
Keep abreast of new technology and ensure existing IT is used to its full potential
Ensure that the Practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and manage effective appointment systems
Routinely monitor and assess practice performance against patient access and demand targets
Manage the complaints management system
Manage the significant events system
Maintain the Patient Participation Group
Premises and Equipment
Responsible for the management of the building
Represent the practice to negotiate leasing contracts and their renewals
Liaise with NHSE in notional rent review (every 3 years)
Ensure property rented by the partners is safe, effective and fit for purpose
CQC
Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards
Work with the CQC registered manager to lead the practice response to CQC inspections and any resulting recommendations
Communication
Ensure compliance with the latest NHS recommendations and GDPR
Understand the practice communication systems
Build/maintain good working relationships with the NHSE, ICB, hospitals, community agencies, other GP practices, GP federation, the PCN, pharmacists, voluntary and private organisations
Represent the practice at meetings and seminars
Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation
Present a professional image and always promote the practice
Share skills and expertise with others
Person Specification
Qualifications
* Evidence of a commitment to continuing professional development
Experience
* Experience and success of communicating with and managing people
* Experience of working in teams; able to promote teamwork and employee satisfaction
* Excellent negotiation and conflict management skills
* Planning skills and ability to prioritize
* Previous experience in NHS GP Practice Management
* Financial management experience including working with spreadsheets
* Experience as a business manager, with knowledge of employment law and small business accounts
* Experience of working with regulatory bodies
* Experience in preparing for CQC inspections
* Experience of strategic business planning
Skills Qualities Other
* Skills
* Effective communication oral and written, and excellent inter-personal skills
* Approachable with the ability to listen and empathize
* Delegation and empowerment of staff
* A solutions focused approach to problem solving
* Good time management
* Able to complete and finish work
* Highly computer literate
* Customer service and complaints resolution
* Negotiating and managing conflict
* Able to manage change and cope with pressure
* Networking and facilitation
* Motivational
* Qualities
* Personable and approachable
* Self-motivated and confident able to work with minimal direction
* Adaptable and innovative
* Enthusiastic, with energy and drive
* Gains respect by example, fairness. Integrity & leadership
* Trustworthy, honest, reliable, caring and sympathetic
* Proactive strategic thinking with a clear vision
* Confidential and conscientious
* Hard working, reliable and resourceful
* Willing to work flexible hours as necessary
* Considered, steady approach
* Diplomacy
* Other
* The ability and willingness to travel to meetings and courses
* Skills
* Project management
* Change management
* Qualities
* Good sense of humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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