Job Description - Member Engagement Consultant (250000WU)
Job Description
Member Engagement Consultant (
Job Number:
250000WU )
Description
At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.
About the Role:
RACQStaffordis looking for a fun, energetic sales and service superstar to join our team. It is not necessary to have experience; however, sales experience in a previous role is desirable and importantly, a willingness to learn. We will provide a comprehensive and tailored training programme to set you up for success. As a Relief Member Engagement Consultant, you will be based at our Stafford store but will be required to cover all RACQ stores.
As a Retail Consultant, you will create exceptional customer service experiences for our members as you deliver tailored solutions across a range of assistance, insurance and banking products and services.
* Rate of pay at commencement is $34.49 + Super + Penalty Rates + Travel allowance
* Rostered between 8:30am – 5:00PM and 9:15AM – 12:15PM every second Saturday with a rostered weekday off each fortnight.
* Temp Contract ending 06 February 2026
* Relief role primarily based in Stafford Store you will be required to have your own reliable vehicle for travel to other store locations.
About you:
Customer service and a desire to help is key. We are seeking applicants who love to help others, thrive in a fast-paced sales environment, can adapt to change, build meaningful relationships with colleagues, and have an excellent work ethic.
You will be eager to learn, happy to deal with members face-to-face and via phone, and have a can-do attitude Strong written, verbal, and communication skills.
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:
* Financial benefits and discounts on a range of banking, assistance and insurance products
* Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
* A range of flexible working and leave options,parental leave of 13 weeks primary carer leave,purchased leave up to 4 weeks per year,cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, genderaffirmation leave.
* Prioritise your wellbeing with discounts on health programs and access to wellbeing initiativessuch annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
* Invest in your development with in-house development programs and access to an extensive digital learning platform.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au
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