Block Property Manager | Watford | Site-Based | £40,000 - £45,000
Your new company: An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people‑first, service‑led model, focusing on maintaining high living standards, strong resident engagement, and well‑trained assets.
Operations and Building Management
* Lead the day‑to‑day management of schemes, ensuring all services are delivered efficiently and to a high standard.
* Carry out regular site inspections—including weekly, monthly and quarterly checks—to ensure high standards of presentation and safety.
* Identify, manage and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
* Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes.
* Oversee contractor performance, ensuring compliance with service level agreements.
* Maintain robust Permit‑to‑Work and contractor control processes.
Health & Safety Compliance
* Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021.
* Manage site risk assessment and ensure corrective actions are completed within agreed timescales.
* Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates.
* Support the development and maintenance of the Building Safety Case and Golden Thread.
* Lead on incident response, reporting, and escalation where required.
* Carry out regular safety inspections, audits and monitoring activities.
Resident & Client Management
* Deliver a high‑quality, resident‑focused service, ensuring a positive customer experience.
* Manage tenancy lifecycle processes including move‑ins, move‑outs and unit turnaround (target within 5 days).
* Handle fees related to apartment damage or dilapidation.
* Collaborate with the resident services hub to ensure swift and effective resolution of complaints.
* Build strong relationships with residents, internal teams and stakeholders.
* Support community engagement initiatives and resident events.
Financial & Administrative Management
* Support budget planning and ongoing financial management of schemes.
* Monitor expenditure and ensure cost control across all services and projects.
* Maintain accurate records, reporting and documentation in line with company standards.
* Manage asset registers and oversee stock control where applicable.
General & Portfolio Management
* Support mobilisation of new developments into the portfolio.
* Liaise with contractors and suppliers to ensure service delivery meets agreed standards.
* Attend regular meetings and provide updates to the Senior Property Services Manager.
* Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported and resolved.
* Participate in an on‑call rota for major incidents.
* Travel regularly between sites within the regional portfolio.
People Management
* Lead, motivate and develop team members to deliver high performance.
* Support recruitment, onboarding and training of team members.
* Foster a positive, inclusive and collaborative team culture.
Additional Responsibilities
* Carry out other duties to assist the team during busy periods.
* Respond responsibly and promptly to out‑of‑hours emergencies whenever necessary and possible.
What You'll Need to Succeed
* Proven experience in block management, or BTR/Flex Living environments.
* Strong understanding of high‑rise building compliance and health and safety requirements.
* Experience managing contractors, budgets and service delivery.
* Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential).
* Experience managing or supervising teams.
* Strong customer service and stakeholder management skills.
* Lead the day‑to‑day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication.
* Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel and other relevant software.
* Ability to manage multiple sites and priorities effectively.
* Calm and professional approach when handling challenging situations.
* Desirable: IOSH or NEBOSH qualification.
* Desirable: Membership of a relevant professional body (IRPM, TPI).
What You’ll Get in Return
* Competitive salary range of £40,000 – £45,000.
* Discretionary bonus.
* 25 days holiday plus 8 bank holidays (pro‑rata if part‑time).
* Personal pension plan (salary sacrifice available).
* Employee Assistance Programme.
* Life assurance.
* Optical vouchers.
* Cycle and tech schemes.
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