Contact Centre Sales Advisor – Cardiff
Join Sky’s leading media and entertainment brand as a Contact Centre Sales Advisor in Cardiff. You’ll work in a fast‑paced call centre, handling inbound calls from existing customers who are considering leaving Sky. Your goal is to listen, understand their needs, and provide the best possible solutions so that they feel heard, valued and loyal.
Job Details
* Start Date: 5th January 2026
* Salary: £25,120 per annum (plus incentives – up to £4,900 on average)
* Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
* Shifts: 37.5 hours per week – 3 to 5 days between 8:30 am and 8 pm (including evenings & weekends). You may work up to 5 hours extra per week, banked as extra time off (max 10 times per year).
What You’ll Do
* Handle inbound calls from existing customers considering cancelling or reducing their Sky subscription.
* Build strong connections through engaging conversations to understand customer needs and offer the most suitable package.
* Work in a target‑based environment, meeting daily/weekly sales targets.
* Maintain a professional, customer‑first attitude and adhere to our communication and quality standards.
Training and Development
Sky offers a comprehensive 7‑week training programme, beginning with classroom sessions followed by Academy practice. Training is delivered face‑to‑face from Monday to Friday, 9 am–5 pm. Please note that holidays are not taken during this period.
What You’ll Bring
* Results‑oriented mindset with a strong enthusiasm for sales.
* Exceptional rapport‑building skills and ability to connect with people.
* Skill in identifying and addressing customer needs.
* Problem‑solving creativity and adaptability.
* Willingness to acquire new skills and knowledge.
The Benefits
Sky offers a wide range of benefits for you and your family.
* Free Sky TV, discounted broadband, Sky Glass and mobile for you and a selected family.
* Cashback and discounts across hundreds of retailers.
* Private healthcare with Digital GP via Aviva, dental, subsidised on‑site gym and cycle‑to‑work scheme.
* Sky pension plan and Life Assurance.
* Annual Sharesave scheme and long‑service awards.
Where You’ll Work
Your base will be in Cardiff. We operate a hybrid working pattern, allowing you to work from the office and home part of the week.
Inclusion & Recruitment
We value diversity and accessibility. If you need adjustments to our recruitment process, please let us know via the support button at the start of your application.
Why Wait?
Apply now to build an amazing career and be part of a brilliant team.
**Note**: Successful applicants may be required to complete a criminal record check. Depending on the nature of any convictions and the role applied for, we may need to withdraw an offer.
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