37.5 hours per week on a fixed term basis until April 2027. An exciting opportunity has been developedwithin Livewell Southwest. We are looking to recruit an enthusiastic Senior Service Administrator. Our preferredcandidate will enjoy working in a fast paced progressive environment.
Our preferred candidatewill be the administrator for the NMP team, (Non Medical Prescribing) Pathway whichis a team which sits within the CAMHS service. However, the post holder willbe required to support other teams within CAMHS with various duties dependant onservice demand. The applicant must be able to manage a pressured environmentand have the ability to work autonomously.
The successful candidate will demonstrate excellentcustomer care skills, communication and organisational skills and good timemanagement with ability to work well under pressure and to tight deadlines.NVQ3 or equivalent qualifications or substantial previous experience areessential for this role.
All Livewell Southwest staff are expected to able andwilling to work across a 7 day service.
Please notethat this role may not be eligible for sponsorship under the Skilled Workerroute, please refer to the Direct Gov website for more information with regardsto eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline.
Main duties of the job
To deliver aneffective and competent level of secretarial and administrative support andconsistently deliver a client focussed service which promotes good customerservice and effective working relationships.
To beresponsible for providing daily secretarial and administrative support in theallocated service area ensuring business priorities are met for example:maintaining records, minute taking, data inputting and reception duties.
Typing ofconfidential reports/letters; which may be supplied via hard copy and/ordictation, (which may contain distressing information) as requested to meetservice needs.
Workingproactively to support team. Ability to work on own and proactively as part ofa team
To provide the day-to-daysupervision and line management of junior staff where appropriate.
The job description and person specification are an outline of thetasks, responsibilities and outcomes required of the role. The job holder willneed to be flexible to carry out any other duties as may be reasonably requiredby their line manager.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job responsibilities
Toarrange meetings and events on behalf of the service, making bookings wherenecessary and ensuring all equipment and documentation is available, inconjunction with line manager where required.
Respondto telephone, email and written queries on behalf of the service area includingcall handling where appropriate asagreed with line manager.
To produceinformal and formal minutes as an accurate record of meetings, transcribing anddistributing as directed.
Maintainaccurate and timely electronic and hard copy information e.g. training logs usingorganisational systems as directed (ensuring ease of access/retrieval as appropriate)and in line with policies.
Supportingoperational staff to access management information; electronic and hard copy.
Collect andcollate data to enable managers to monitor budgets and performance in relationto business support function with support of line manager.
Collect,collate and prepare information for service areausers with support of line manager.
Toprovide support to customer and visitor reception areas, acting as the firstpoint of enquiry and sign posting individual to relevant information / service.
Support themanagement team to ensure that internal and external communication systems arein place
Ensure that allcomplaints, compliments, concerns, comments and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately, supporting junior staff where necessary.
Maximisethe use of electronic systems to enable effective management of the servicearea such as Microsoft Office and patient record systems.
Becompliant with the Data Protection and record management policies andprocedures with particular reference to confidentiality and safeguardingissues.
Beproactive and contribute ideas for improvement in the way the service isdelivered.
Ableto work on own initiative, prioritising work within defined policies andprocedures to set timescales.
Ensurethat all office support services e.g. post, filing, photo copying, aredelivered in a timely manner.
Promotethe image of the department, checking that notices and leaflets are up to date& well presented.
Toprocess and pass for payment all relevant invoices in a timely manner inaccordance with business process, with support of line manager
Tosupport the line manager with banking and remittance service (including pettycash).
Monitorstock e.g. stationery and order supplies and equipment as required within thebusiness area.
COMMUNICATIONS AND RELATIONSHIPS
One of the main aspects of this role is to liaise and buildpositive working relationships with a variety of stakeholders such as; clinicalstaff, schools, general practices, service users and all other appropriatebodies.
Person Specification
Qualifications
* Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
* RSA II typing or equivalent qualification or significant equivalent previous experience and knowledge
* NVQ 3 in Business Administration or equivalent
* Knowledge of SystmOne.
Experience
* Substantial experience of working in an administrative environment using computerised data systems.
* Experience of supervising other staff members
* Knowledge of SystmOne.
* Understanding of Data Protection legislation
* Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Knowledge
* Working knowledge of Microsoft Office including Word and Excel
* Understanding of confidentiality & data protection act
* Able to build effective working relationships with customers and colleagues/staff
* Knowledge of SystmOne.
* Understanding of Data Protection legislation
* Understanding of healthcare services and national requirements in inpatient and outpatient booking systems
Skills & Abilities
* Good communication skills - writing, typing, data entry and telephone skills ensuring accuracy.
* Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
* Ability to prioritise own workload
* Ability to work effectively as part of a team.
* Ability to use initiative organising own workload to set deadlines within the scope of role
* Organised, efficient and accurate
* Flexible and adaptable willing to learn new skills
* Able to analyse problems and initiate appropriate solutions effectively
* Able to apply tact and sensitivity to establish trust and support
Full-time,Part-time,Job share,Flexible working
#J-18808-Ljbffr