Apply for the Learner Services Advisor role at Access Creative College.
Base Pay Range
* Term Time Only
* Location: Bristol
* Hours: 30 hrs per week
* Salary:£18,640 per annum
* Contract Type: Fixed term contract till August 2026 – Term Time Only
Main Purpose
To support the successful day-to-day running of the centre by contributing to operations, learning delivery, student support, and safeguarding. This includes providing structured learning support for learners with identified needs and/or Education, Health and Care Plans (EHCPs), implementing effective interventions, and offering pastoral support to vulnerable learners.
Main Tasks
* Deliver focused teaching interventions for students with identified support needs or “at risk” learners, including 1:1 learning support, small group, and in‑class support.
* Follow agreed lesson plans, devise tailored support strategies, provide feedback, and liaise with lecturers.
* Accurately record all learner support, contacts, and pastoral care in GURU progress logs, contact logs, and pastoral logs.
* Assist the Learner Services Manager (LSM) / Assistant Head in preparing ALS learner profiles and support plans.
* Support the Exam Access Arrangements (EAA) application process by gathering evidence and collaborating with the Senior Learner Services Advisor.
* Manage the Reception area on a rota basis, delivering a professional, customer‑focused enquiry and telephone service while maintaining a welcoming, organised front of house.
* Assist with estates, facilities, health & safety support, and general administrative tasks such as mail handling, appointments, filing, and communications.
* Liaise with lecturers, central departments, and associate centres to provide effective administration for learners and staff, including admissions, enrolment, register audits, absence recording, and data reporting.
* Support the Examinations Officer and Exam Coordinators with the administration, invigilation, and logistical planning of all exam requirements across the curriculum.
* Provide careers support to learners as directed by the Head of Careers.
* Identify and respond to pastoral and low‑level safeguarding concerns, escalating and managing them appropriately with the Designated Safeguarding Lead (DSL).
Responsibilities Common To All Staff
* Establish, maintain, and develop professional working relationships with colleagues.
* Adhere to all agreed Quality Assurance mechanisms within the campus and across ACC, contributing to the development of high‑quality provision and services.
* Participate in the ACC Performance Management Review Scheme.
* Comply with the Health and Safety at Work Act 1974.
* Support ACC’s commitment to a discrimination‑free environment by adhering to the Equality and Diversity policies.
* Remain adaptable and proactive in response to the evolving nature of the business.
* Accept responsibility for safeguarding and promoting the welfare of children and vulnerable adults.
* Undertake any other duties reasonably required by management within role’s grade.
Who are we?
Access Creative College (ACC), formerly known as Access to Music, is an Ofsted “Good” provider with 7 campuses and over 2,500 students nationwide. We are part of the Access Education Group, which has 32 campuses nationwide with over 5,000 students & apprentices across ACC, dBs Institute (Higher Education) & Access Sport.
What we offer?
* Generous Holiday Allocation
* Wellbeing Benefits: Health Cash Plan, Doctorline GP Service, Employee Assistance Programme, Access to Counselling, and Cycle to Work
* Staff Discounts & Benefits: access to Accolade and our benefits platform, offering discounts at over 800 retailers
* Paid Leave: Enhanced Maternity, Paternity and Sick pay
DBS Checks: Enhanced DBS clearance will be required.
Legal Statements
Access Creative College is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on gender, race, religion, national origin, sexual orientation, gender identity, age, disability, or any other protected characteristic.
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