Customer Services Trainer - Private Hospitals

Darlington Remote with Travel

35k plus 4k car allowance

Full Time / Permanent

Our client is an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.

We are looking for someone to train and coach administrators and therapists at their Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills, and knowledge, to deliver exceptional customer experiences no matter where someone is in their journey.

You will play a crucial role in enhancing the soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues.

You will conduct effective Training needs (TNA) analysis

You will be responsible for listening to and score calls, remotely and side by side, to ensure a consistent customer journey is being provided in line with business requirements

The goal is to improve our clients ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.

Hybrid working role with requirement to travel nationally. Working with a range of stakeholder the post holder will help to improve their private patient enquiry experience. Being p...