We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Nymans, to answer their questions and help them make the most of their day.
Salary: £12.25 per hour
Contract/duration: 9 months
Hours/working pattern: 9am - 5pm, Saturdays and Sundays
For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
Overview
As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers. You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised. On occasion you may also be asked to assist with duties in the plant sales area, including watering and general maintenance.
Who we’re looking for
We’d love to hear from you if you’re:
* focused on giving great service to everyone you meet
* a team player, but also happy to work on your own initiative
* well-organised and adaptable
* willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
National Trust place
Nymans Garden, Handcross, Haywards Heath, RH17 6EB
Requirements
Compliance. Eligibility to Work in the UK
Additional information
Closing Date: 28 September 2025
Interview Date: 1 and 3 October 2025
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. For some roles at some locations, you’ll need to complete our online assessment instead of using a CV or online application form. For these roles and locations you’ll only need to complete an assessment for a particular role type once in any six month period. For other roles apply using a CV / cover letter or complete the online application form. Shortlisting is carried out objectively by assessing the information you provide against the requirements of the job as set out in the vacancy details on our website. If you are shortlisted, you will be contacted and invited to attend an interview.
If you need any help with your application, please call 0370 240 0274 or email recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application or interview process, for example due to disability or medical condition, please call 0370 240 0274 or email adjustments@nationaltrustjobs.org.uk and we'll support you as best we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteers for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the People Service Centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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