Description: Hotel Switchboard Supervisor - Maternity Cover Salary: £30,385 Tronc At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Duties and responsibilities related to the Hotel Switchboard Supervisor role ? · Support the effective running of Guest Services operations, fostering high levels of team engagement and performance. · Conduct regular team meetings and provide ongoing coaching, training, and development opportunities. · Ensure all guests receive prompt, professional, and courteous service, delivering positive and memorable experiences. · Collaborate with other departments (e.g., Housekeeping, Engineering) to ensure seamless communication and smooth operations. · Prepare, review, and analyse daily reports, including occupancy, revenue, and guest feedback, to support informed decision-making. About You You have previous experience in hotel front office or guest services operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail. Benefits of the Hotel Switchboard Supervisor role include ? · 12 complimentary nights a year across Hyatt Hotels worldwide ? · Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start ? · Free Meals on duty in our colleague restaurant · Uniform provided and laundered complimentary · Headspace membership and access to our Employee Assistance Programme ? · 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels ? · Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide ?? At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company ? Being part of Hyatt means always having space to be you. ? We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. ? Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. ? Next Steps: Apply today for this Hotel Switchboard Supervisor role and start your journey with Hyatt Hotels ? Primary Location: GB-ENG-London Organization: Andaz Liverpool Street Job Level: Full-time Job: Guest Service Operations Req ID: LON007026 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.