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Job Description
What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places, including special order, FDO, second source, etc. It also maintains in‑depth knowledge of store inventory and maintenance processes. The position is full time.
Primary Responsibilities
* Provide GAS2 selling experience for DIY customer visits and phone calls
* Achieve personal and store sales goals and service objectives
* Manage DIY services including battery installation, testing, wiper installs, etc.
* Ensure high standards of customer service and store appearance standards
* Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
* Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
* Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
* Provide DIY services including battery installation, testing, wiper installs, etc.
Success Factors
* Friendly communication
* Ability to locate and stock parts
* Safety knowledge and skills
* Operating inventory systems and store equipment
* Parts and automotive system knowledge skills
* Operating POS and parts lookup systems
* Expert at testing and diagnostic equipment for DIY services
* Ase P2 certified or ASE ready equivalent
* Advanced solution, project and product quality recommendation ability
* Advanced parts lookup and sourcing
* Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro
* Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
* Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
* Understand and execute instructions furnished in written, oral, or diagram form
* Successfully complete the Parts Knowledge Assessment
* Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
* Use Microsoft software effectively (Word, Excel required)
* Strong organizational skills
* Ability to work an assortment of days, evenings, and weekends as needed
Prior Experience
* 3-5 years of prior automotive parts experience
* Proven sales ability with past experience in fulfillment of customer transactions
Education & Certifications
* Must have a valid driver’s license
* ASE Certification Preferred, But Not Required
Physical Demands
Physical demands information to be provided upon further review.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Sales and Business Development
* Motor Vehicle Manufacturing and Retail
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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