Join Our Team – Make a Real Difference to Our Customers!
We have an exciting opportunity to join our Revenues & Benefits Customer Engagement Team at Public Sector Partnership Services (PSPS). We’re looking for passionate individuals who put the customer first and thrive in a fast-paced, supportive environment.
As a Customer Engagement Advisor
you’ll be the first point of contact for customers across Boston Borough, East Lindsey, and South Holland. You’ll handle queries about Council Tax, Housing Benefit, and Council Tax Support, providing clear, accurate advice and ensuring every customer feels valued.
This is a training role, so full support will be provided. You’ll join a knowledgeable, friendly team committed to helping you succeed!
What You’ll Do
* Answer customer enquiries by phone and email with empathy and professionalism.
* Support customers to access discounts, exemptions, and benefits they’re entitled to.
* Accurately input data while speaking to customers – multitasking is key!
* Apply legislation and local policies to make fair, timely decisions.
* Handle challenging situations with resilience and a calm, customer-first approach.
* Work closely with colleagues to resolve cases and deliver excellent service.
What We’re Looking For
* A passion for customer service and helping people.
* Previous use of Microsoft packages, with the ability to learn new systems quickly.
* Excellent communication skills – empathetic, clear, and confident.
* Resilience and adaptability when dealing with difficult or emotional situations.Ability to multitask and maintain accuracy under pressure.
* GCSE Grade C or above (or equivalent) in English.
Experience in Revenues & Benefits is desirable but not essential – we welcome applicants from all customer-focused backgrounds.
What We Offer
* Starting salary: Grade 3 £24,307.67, progressing to Grade 4 after training.
* Comprehensive training and ongoing support.
* A collaborative team environment full of knowledge and experience.
* Opportunities to develop your skills and progress your career.
If you’re organised, dependable and passionate about delivering exceptional customer service, we’d love to hear from you!
If you are interested in having a confidential conversation about the role, please contact – Rebecca Wright Customer Engagement Team Leader on 01775 764896 on rebecca.wright@pspsl.co.uk
Who we are
PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.
Company culture
At PSPS, we are driven by a clear mission: "Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues."
We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:
* All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
* Annual Awards Night: Celebrating our achievements.
* Staff Briefings: Keeping everyone informed and engaged.
* Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.
Benefits
* Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution.
* Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
* Hybrid working - Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.
* Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone.
* Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
* Employment policies - including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives.
* Career progression - Opportunities for professional growth and development.
*A qualifying period will need to be completed to obtain these benefits.
More Information
Want to find out more? View our corporate video. Visit our website.
Equal Opportunities
PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
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