Sales Executive / Customer Service
Little Melton, NR9
About the Role:
We are looking for a motivated Sales Executive to support our office-based Sales Team, manage accounts, provide excellent customer service, and help grow our business through both new and existing customer relationships. This role is office-based only – not hybrid.
Key Responsibilities:
Sales Support & Administration
* Complete line forms for new and existing business opportunities
* Maintain and support sales information systems such as CRM and stockist lists
* Provide telemarketing support to promote products to retailers
* Provide after-sales support to retail customers via phone and email, including point-of-sale materials and feedback recording
* Coordinate tasting events and sample requests using internal or external resources
* Assist with general sales administration tasks as required
Customer Service, Complaints & Enquiries
* Respond promptly to customer enquiries, complaints, and compliments via email, phone, or post using agreed templates and processes
* Handle incoming and outgoing business calls related to sales and customer service
* Work with internal teams to resolve customer issues efficiently and professionally
Account Development & Administration
* Understand customer needs through regular account meetings and ongoing communication
* Identify and implement innovative ways to drive sales across accounts
* Maintain accurate account records, track all customer interactions, and manage stock levels using CRM and internal systems
* Complete relevant customer forms, establish terms & conditions, and ensure effective order fulfilment
Marketing Support
* Support the planning and delivery of consumer tasting events, trade shows, and exhibitions, including logistical, travel, and project support
* Attend events as necessary, which may include occasional overnight stays
* Coordinate sample requests for PR purposes
General Administration
* Assist with general office tasks and co-ordinate travel plans as required
* Support other tasks as needed to contribute to the smooth running of the Sales Department
Requirements:
* Minimum 1 year+ of experience in B2B or B2C sales
* Strong communication and customer service skills
* Highly organised, proactive, and results-oriented
Benefits:
* Annual salary of £28-30k
* 6-month probation period
* Monthly paid salary
* 33 days annual leave, including bank holidays.
* Additional annual leave entitlement in accordance with length of service
* Optional holiday purchase scheme
* Death in service benefit from day one
* Employee Assistance Programme from day one
* Company pension scheme (NEST) – 6% employer maximum, 5% employee contribution (11% total)
* Discounted staff sales
* Free on-site parking
* Profit share
* Private Healthcare – company-paid single-person insurance with option to add family members at competitive rates
Why Join Booja Booja?
Be part of a nationally loved, premium brand celebrated for its luxury chocolate truffles, ice cream, and gifting products.
This is a fantastic opportunity to join a supportive, office-based team, grow your career, and play a key role in delivering outstanding service while representing a premium, nationally recognised brand, synonymous with quality, indulgence, and innovation.
How to Apply:
Click "Apply Now" to submit your CV and cover letter. We look forward to meeting you
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Profit sharing
Work Location: In person