Position: Pool Shift Leader Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £ 13.71 per hour Join our One Great Team here at Haven as a Swimming Pool Shift Leader! Dive into an exciting role where you ’ ll lead our team in making waves, ensuring a safe, fun-filled swimming experience for every guest. In this role, you ’ ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You ’ ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. Key Responsibilities - Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service. - Enforce facility rules and regulations to promote a safe and enjoyable environment. - Conduct regular safety inspections of pool equipment and facilities. - Provide prompt, professional guest service, addressing complaints and special requests. - Assist in training new team members on company policies and procedures. - Participate in team duties while stepping up as the shift leader when assigned. Requirements - Experience as a Senior Lifeguard, Team Leader, or Supervisor in a leisure, sports or activities setting is preferred. - Strong leadership and communication skills. - Highly detail-oriented, with a strong commitment to conducting thorough safety checks, ensuring full compliance with all safety guidelines. - Ability to maintain focus and act quickly in emergency situations. - Committed to providing high-quality, customer-focused service. - Flexibility to work weekends, evenings, and holidays as needed. Preferred Qualifications - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Qualification Training Assessor (NPLQ TA) This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. What We Offer - An inclusive, supportive work environment. - Comprehensive training and ongoing support. - Career development opportunities, including fully funded qualifications. - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk