Job Description
Freight Forwarding Department (FFD) Operator
Due to increased global growth in the business, we are seeking a Freight Forwarding (FFD) Operator to be part of our customer services and freight forwarding department within the Basildon office of ALPI UK Ltd.
Working Hours:
Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch
Salary:
£27,000.00 - £30,000.00 per annum (depending on experience)
Duties and Responsibilities
1. Assist the Head of Customer Services in the execution of their duties in support of the Managing Director’s vision of the company to become more competitive and profitable
2. Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients
3. Maintain the operations system ensuring customer bookings are accurately recorded
4. Maintain regular communication with sales teams reporting new sales leads and handover of shipments
5. Create new and maintain current SOPs for the department
6. Implement and improve new efficiencies in customer workflow in conjunction with line manager
7. Maintain key accounts and ensure general enquiries are expedited
...