Job title: Part-time Events Administrator
Salary: Up to £22,613 per annum for 30 hours per week (£30,150 FTE)
Function: Sales & Account Management
Sub-function: Events and Catering
Experience level: Entry-level or graduate
Work Location: Old Street, Shoreditch (Hybrid, 2 days/week office-based)
Days per week in office: 2 minimum
About the role
Who you are:
* A passion for food, with at least 2 years of experience in hospitality and events
* A strong communicator who builds effective relationships with clients, whether face-to-face, via video, phone, or email
* Proven ability to manage client requests end-to-end, delivering tailored solutions that meet their needs
* Organised and detail-oriented, with excellent time management skills and the ability to multitask in a fast-paced environment
* Proactive and self-motivated, with a positive attitude and the drive to deliver outstanding service experiences
* Enthusiastic about transitioning your hospitality experience into a structured environment, offering greater balance and stability
* Excited to work collaboratively with internal teams and external stakeholders to deliver exceptional results
* A go-getter who thrives on learning and is always looking for creative solutions to meet client needs
Desirable requirements:
* Experience in the B2B food industry is an advantage
* Previous experience with ticketing software: Freshdesk or Zendesk is beneficial
* Previous experience with CRM software (Hubspot)
What the job involves:
* Act as the first point of contact for new clients, helping them understand Feedr’s business model and identifying solutions for their long-term needs. Pass high-potential leads to sales to close contracted catering opportunities
* Generate timely, standout offers for client quote requests and manage these requests end-to-end for both new and existing clients
* Build close relationships with our clients, becoming their reliable and go-to catering provider
* Work closely with all internal teams to ensure an excellent all-round customer experience
* Manage food event calendars and assist with seasonal communications for existing and prospective clients
* Proactively help clients plan their upcoming events and create offers based on their scheduled events
* All opportunities should be tracked effectively, to demonstrate win rate, loss rate and to allow for the account management team to chase their clients’ outstanding events
Benefits:
* 30 days annual leave
* Salary sacrifice pension scheme
* Remote working budget
* Learning & development budget
* 6 days per year to put toward your professional development
* Volunteer days off
* In office Gym
* Free lunch via Cloud Canteen platform for every day you’re in the office
* Tuesday breakfast each week!
* Eyecare vouchers
* Hybrid working policy with two days per week working from home
* Two cycle to work options: Lime bike (+ other city bikes) scheme or bike purchase through Halfords
* Access to hundreds of discounts and offers on our employee benefits platform
* Salary sacrifice childcare scheme
Why Feedr?
This is a chance to work in a forward-thinking technology company within a supportive, fast-growing team passionate about food and purpose. You’ll gain broad experience across all areas of finance and play a key role in supporting the company’s growth across multiple markets.
Feedr is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.