Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
Job Posting End Date: June 07
The role
What will you be doing?
Position: Trainee Claims Assessor
Location: Basingstoke or Dorking (hybrid working)
What you’ll be doing
* Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
* Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
* Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
* Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.
We’re seeking individuals who are
* Curious and Analytical: Able to investigate, spot patterns, and think critically.
* Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
* Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
* Empathetic and Professional: Able to handle sensitive situations with care and discretion.
Experience in customer service, case work or financial services may be helpful. Similar qualifications or experience in law, psychology, nursing or a related field have proven successful. We’re looking for individuals with strong communication skills, a keen eye for detail, and a natural ability to solve problems and learn new information.
The successful Trainee Claims Assessor can expect
* Full training
* Generous Bonus
* Pension scheme
* Life, medical and income insurance
* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
* 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
* Salary sacrifice electric car scheme with free on-site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We are proud to be a Disability Confident Employer.
Company
Unum UK
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