Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for a motivated Commercial Welcome Manager to lead our welcome and commercial operations at Fell Foot. This is a unique opportunity to play a vital role in delivering exceptional visitor experiences while driving income that supports our work caring for special places, for everyone, for ever. Hours: 1950 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Salary: £26,793 a year Duration: This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 14 months.
What it's like to work here
At the National Trust, we believe people and places need each other to thrive. You’ll be part of a supportive and collaborative team that values curiosity, creativity, and care. We’re committed to creating a welcoming environment for all, where difference is celebrated and everyone feels they belong. With a shared purpose and an enthusiasm for heritage, nature, and community, we work together to make a lasting impact.
To find out more about what it’s like to work in a food and beverage team for the National Trust,
What you'll be doing
Playing a key role in the property leadership team and contributing to wider engagement activities, you’ll lead a small to medium-sized commercial operation, which will include Food & Beverage and Welcome services. You’ll inspire and develop a high-performing team of staff and volunteers, ensuring consistently excellent service and presentation standards.
You’ll be responsible for delivering a warm and inclusive welcome to all our visitors, achieving ambitious financial targets and optimising income through effective planning and commercial insight. Compliance with health & safety, food safety, and other relevant legislation will be a key element to your role, embedding our values and service culture across the team.
Collaborating with property teams to connect our commercial offer with our conservation purpose, you’ll be leading on seasonal campaigns, product knowledge, and upselling to enhance the visitor experience.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
1. experienced as a leader, with skills including setting personal objectives and providing development.
2. familiar with budgets, increasing income and controlling costs.
3. confident with identifying new opportunities and making strategic decisions for the future of your department.
4. good with people, with a can-do attitude.
5. aware of health and safety compliance.
Additional criteria for all other applicants:
6. experience in Food & Beverage, Retail, or Visitor Welcome operations
7. leadership skills, with proven ability in developing and motivating teams
8. proven experience in driving commercial success while delivering outstanding visitor experiences
9. sound financial acumen and experience managing budgets, stock, and labour
10. confident communicator and collaborator
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
11. Substantial pension scheme of up to 10% basic salary
12. Free entry to National Trust places for you, a guest and your children (under 18)
13. Rental deposit loan scheme
14. Season ticket loan
15. EV car lease scheme
16. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
17. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
18. Flexible working whenever possible
19. Employee assistance programme
20. Free parking at most Trust places