IT Manager / Supplier Relationship Manager - To £55K
My client is looking to recruit an IT Manager /Supplier Relationship Manager to oversee an existing Managed Service Provider relationship and ensure delivery meets both business and technical requirements.
Within this role, the IT Manager will:
Act as the primary relationship owner for the MSP
Chair weekly service reviews and monitor SLA compliance
Maintain service quality metrics
Coordinate critical incidents and user escalation
Drive forward continuous improvement
Track IT expenditure against budget, maintain the IT asset register and manage the hardware lifecycle accordingly
Take ownership of the Purchase Order system for all IT procurement
Monitor project progress and budget, working closely with key stakeholders to define business need.
Manage the change request process
Oversee Security, regulatory and compliance issues coordinating incident response and vulnerability remediation. As IT Manager, you will be able to demonstrate the following :
Proven track record in a Senior IT Technical /Managerial role
Proven MSP or Vendor relationship management skills
Hands on experience of IT infrastructure to include cloud technologies, physical servers, networking, cyber security and storage
Expertise in Azure, MS 365 and AD
Accreditation on ITIL, Prince2, APM would be highly desirable. This role does necessitate travel to sites throughout the UK and as such a valid driving licence is required.
In return, you will be offered an attractive salary and benefits package.
Please forward your cv for immediate consideration