Salary: from £29,250 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: 45 hours per week.
Learn from the best.
Be part of a great team.
Work in a stunning location.
THE ROLE OF SENIOR WAITER @ SOURCE
The main responsibility of our Senior Waiter is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Senior Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.
The Senior Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
A Senior Waiter
* Assists with the preparation and setup of dining service, ensuring food items are ready for the guests.
* Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
* Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
* Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
* Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
* Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
* Assists with guests' specific requests or dietary requirements, providing suitable alternatives where possible..
* Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
* Anticipates guests' needs and promptly responds to their requests or concerns.
* Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
* Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
* Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service.
* Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate.
* Maintains a positive and professional attitude while interacting with guests, colleagues and management.
* Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations..
* Upholds the hotel's standards of guest care, ensuring guest satisfaction at all times.
* Maintains facilities, services and promotions to effectively communicate information to guests.
Skills and Experience Required for the Role
* Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
* Previous experience in waiting on roles, ideally within a hotel dining service. .
* Excellent organisational and time management skills to support restaurant operations effectively.
* Attention to detail and a commitment to delivering high-quality service.
* Strong knowledge of food safety and sanitation regulations.
* Ability to work efficiently in a high-pressure, fast-paced environment.
* Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
* Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
LIVING AND WORKING IN THE LAKE DISTRICT
Work hard but really enjoy your days off? There's nowhere better to do that than in the beautiful Lake District. As well as the traditional hospitality jobs at Gilpin Hotel and Lake House, you can also be an accountant, an electrician, a marketeer, and much more… the opportunities are endless
LOVE & LAUGHTER - WE LOVE WHAT WE DO - JOIN US AS OUR SENIOR WAITER
Many of our guests come to Gilpin for very special celebrations, investing time, money, expectations, memories and feelings into their stay with us. Our job is to help create the magic, sowing the seeds for lasting happy memories with five star service, and a lot of love and laughter.
THE WORLD IS YOUR OYSTER - WE WILL TRAIN & DEVELOP YOU
Our aim is to grow and encourage our team to develop from the day they first join us, right through their time with us. We'll give every team member the skills and knowledge they need to do their jobs and will then support them to get the career they want. We are happy, delighted even, when people tell us they want to grow into new or different roles too.
WHAT'S IN IT FOR ME?
SOCIAL
Staff social events, activities and parties throughout the year.
FOOD
Home-cooked meals on shift. A breakfast of toast and cereal is free, and available at all times. We also have snacks and tasty treats available throughout the day.
GYM MEMBERSHIP
Free use of a local gym fitness room and classes, swimming pool, steam room, sauna and hot tub.
TREATS - DINING & HOTEL STAYS
Discounted rates in our restaurants, as well as amazing opportunities to stay at other Relais & Châteaux and Pride of Britain hotels from just £150 per night
FRIENDSHIP & FUN
There are around 150 of us in Team Gilpin, but we're not a big international hotel. We love what we do and believe it's important to have a friendly warm atmosphere behind the scenes as well as out front. We are family run with a strong team of managers who really look after, look out for and nurture our teams. We have a lovely, friendly, close-knit team, where great friendships are made (often long term). We believe in enjoying what we do
Relocation assistance may be available.
Staff transport provided free between staff houses and hotel.
For more information see
Job Types: Full-time, Permanent
Pay: £29,250.00-£31,005.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Work Location: In person