DescriptionAs an
Operations Manager, you will be responsible for the resources
associated with delivering our Water Infrastructure Projects for
our Welsh Water contract.
You will have overall responsibility to
plan, manage and supervise operational teams and supply chain
partners, as they carry out schemes and provide operational
leadership – ensuring that the work is delivered safely, on time,
within budget and to our client’s expectations. In addition to
Health and Safety, customer service is critical to the
client.
Satisfaction of customers is measured
through a new regulatory measure called C-MeX. You will work
closely with the client to influence the C-MeX measure and show
leadership skills to genuinely care about the ratings customers
give of Network Plus’s Non-Core services. You will be expected to
communicate with customers who are impacted by our work, as and
when required. You will
work with the design, delivery and commercial teams, to ensure our
programme of work is delivered safely, to the right quality, on
programme and to the client’s budget.
Key
ResponsibilitiesWe are looking for
someone to:
Ensure all work within the contract under your control is
carried out in full compliance with health, safety, welfare and
environmental regulations Ensure compliance
with the client’s technical standards and specifications as well as
the Network Plus standards of service and quality
systems Ensure that the health and
safety competence of any sub-contractors, employed and direct
labour are assessed prior to commencing work
Assess the risk associated with our operations and ensure
that the correct site-specific method statements and risk
assessments are completed and in place for all types of work on the
contract Oversee all resources - labour,
materials and plant - ensuring that adequate resource levels are
maintained to meet the client’s needs Manage
the operational resources deployed on this contract, including
sub-contractors, and motivate where appropriate
Demand safety and competence, including training
requirements, pushing for improvement across all teams
Proactively manage behaviours to influence improved
ratings from customers; understanding any low performance ratings
and sharing best practice with everyone Visit
customers where low satisfaction ratings have been given or to
resolve complex complaints and issues directly with them
Experience and
Qualifications Experience
of working in Utilities Relevant
qualifications and authorisations Supervisor
Street works qualification Deep Excavation
knowledge and experience Health & Safety
qualification an advantage Excellent
management skills Financial and commercial
awareness Proficient IT skills, including
Microsoft Excel and Word Full UK Driving
Licence Salary and
BenefitsWe offer a competitive
salary based on experience along with a full benefits
package. Network Plus is
proud to be an Equal Opportunity Employer. We celebrate diversity
and do not discriminate based on race, religion, colour,
nationality, sex, sexual orientation, age, veteran status,
disability status, or any other applicable characteristics
protected by law. We are
Armed Forces-friendly. We welcome applications from ex-Armed Forces
personnel, reservists, armed forces veterans, cadet instructors and
military spouses/partners.
We understand that privacy and the security
of your personal information is extremely important. By applying
for this role, you agree to the terms of our privacy
policy. About
Network Plus Network Plus is an award-winning
business delivering essential utility and infrastructure services
for the UK’s major providers of gas, power, telecoms, transport,
water, and wastewater.
We value the variety of experience,
perspective, and other points of difference our workforce, clients,
and supply chain offer.
We are actively working with colleagues
across the Network Plus Group to develop an inclusive environment –
we want all our employees to feel valued and included to enable
everyone to thrive at work and understand the value of their
contribution matters no matter their background, identity, or
circumstances.