Join to apply for the Workplace Experience Manager role at Department for Transport (DfT), United Kingdom
Pay and Contract
💷 Salary: £57,515 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
Key Responsibilities
* Providing leadership to Workplace and FM regional teams, overseeing facilities services and projects across the portfolio.
* Working with multiple senior level stakeholders to develop and deliver a customer experience strategy which drives operational excellence and high levels of customer satisfaction, and consistency working collaboratively across Estates and CDG colleagues.
* Working with the Head of Workplace and Facilities Management to develop and embed an FM strategy and programme of work, to improve workplace quality and standards.
Benefits
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
* Excellent leadership, management, communication, presentational and influencing skills, with significant experience of delivering high standards of customer service.
* A property professional with significant experience of delivering facilities management, and specifically soft services, across a large portfolio of buildings (including corporate / HQ locations).
* Experience of FM Strategy development and delivery with a focus on creating great workplaces and integration with wider policies (i.e. smarter working).
* Knowledge of smart working principles and of creating great workplaces to support this.
* A good understanding of supplier and contract management, with experience of leading and influencing supplier relationships at a senior level.
* Knowledge and understanding of health & safety, risk management, governance arrangements and control procedures in complex property operating structures.
* Experience of being responsible for managing and executing strategies in a multi-faceted stakeholder environment.
Professional Credentials
Holds or exceptionally working towards Chartered, Certified or Fellow IWFM (Institute of Workplace and Facilities Management), RICS (Royal Institution of Chartered Surveyors), CEng, CEnv or a Chartered environmentalist.
In addition, to hold or agree to work towards the appropriate level of contract management certification, see Contract management professional standards - GOV.UK (www.gov.uk)
How to Apply
👉 Read the full job description and apply here
📅 Apply before 11:55 pm on Sunday 16th November 2025
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Government Administration
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