The Clinical Director reports to the Care first Operations Director and is a key member of the Care first Senior Management Team working closely with the senior directors of the organization.

Responsibilities:

1. Supports and manages direct reports: Counselling Centre Manager, Clinical Lead, Clinical Referral Manager, Clinical Administration Team Leader, Remote Counsellor Team Lead, Critical Incidents Coordinator, to allow them to operate effectively.
2. Oversees the delivery of Care first counselling services.
3. Oversees the training and support of the clinical team to ensure optimum delivery of services.
4. Leads the Clinical Management Team.
5. Works in liaison with the Call Forecaster and Real Time Manager to ensure effective staffing.
6. Liaises with Care first customers to provide consultation and appropriate service responses to meet the customers’ needs.
7. Ensures measures and processes are in place to check quality standards in service provision.
8. Oversees Critical Incident responses and management.
9. Ensures that clinical complaints are suitably investigated and responded to in a professional and timely manner.
10. Ensures that appropriate professionals are allocated to and support in the delivery of Care first Bespoke Support services in line with customer expectations.
11. Ensures through robust and effective case management and consultation services, that ethical issues are dealt with according to the BACP Ethical Framework.
12. Assists in supplying materials to promote Care first business and services during tender processes.
13. Ensures the highest standards of EAP delivery working in association with the Operations Director.
14. Oversees the delivery of service, ensuring adherence to EAPA Standards and that the clinical team follow the appropriate stepped care model, including referrals to Priory for clients requiring CBT or EMDR.
15. Ensures regular clinical governance takes place with the relevant team members and is documented appropriately.
16. Ensures that clear risk management protocols are in place and part of all new clinical staff induction training.
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