Quality Supervisor Attractive Salary & Benefits 36.5 Hour week Newtownabbey Who are we? Henderson Group encompasses Henderson Retail, Henderson Wholesale, Henderson Foodservice and Henderson Group Property. We are a family-run and owned leading N.I. company who employ over 5,500 staff and were placed 5th in Ulster Business Top 100 Companies 2024. Henderson Wholesale is a leading Wholesaler in Northern Ireland and supplies goods to over 450 stores across various brands such as SPAR, EUROSPAR and VIVO. We source from local farmers, growers and producers and are proud to contribute to our local economy and environment. We achieved Gold accreditation against the Investors in People standard framework in 2023 in recognition of people management excellence and our commitment to investment in people. A look into the role Reporting to the Group Quality Assurance Manager, the purpose of this role is to work in partnership with relevant stakeholders to ensure fresh food products and suppliers meet Henderson Group specifications in relation to food safety, legality, quality, freshness, and sustainability. This is an invaluable role in the continued development of the Groups total quality management agenda with specific focus on fresh food. This position will allow the successful candidate to maintain a quality management system, that focuses on delivering customer satisfaction and continuous business improvement. Working as Quality Supervisor you will: Ensure the required specification from own brand supply and receiving standards from all suppliers. Develop and manage quality conformance targets and communication of KPI metrics to the supply base. Analyse and challenging supplier performance against KPIs Maintain a record of supplier non-conformances and corrective actions and ensure these are sufficiently investigated to prevent re-occurrence Perform internal warehouse hygiene and GMP audits to ensure standards remain to a very high standard. Benchmark product standards against specification and market equivalents. Follow-up complaints with suppliers and provide customer responses on incidents where relevant. Issue (when relevant) alert notices on product recalls as directed. Review Product shelf-life seasonally and agree changes with Suppliers where relevant The Quality supervisors will where be required complete supplier visits and audits where required by risk assessment or to complete investigations Agree product concessions with suppliers and ensure all relevant departments are kept informed of changes. Supporting the New Product Development processes with specification design and supplier conformance targets and liaise with retail and wholesale customers on fresh food quality issues. Skills for Success The minimum criteria youll need is: Completed a food-related qualification (ND, HND, or degree) OR at least 2 years experience in a manufacturing or warehouse environment Previous QA Experience in Manufacturing or Warehouse environment Knowledge of food safety system HACCP Level 2 Food Hygiene Proficient in the use of Microsoft Office Clean UK Driving License The Attributes youll need include: Excellent organisational skills Proven ability to work independently and on own initiative. Strong communication skills and ability to build successful stakeholder relationships. Strong communication and ability to influence successfully It is desirable if you have: Allergen training Level 3 Food Hygiene HACCP Level 3 Level 2 Internal Audit Previous experience within Warehouse and Distribution of FMCG Previous experience in business improvement projects Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition We always strive to be better. We seek new challenges and look for ways to do things better. Customer First We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity. The Reward Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, bonus, employee assistance programme, social club, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more. This is a full-time position working 36.5 hours per week. Completed applications must be submitted online by midnight on Sunday 30th November We are an equal opportunities employer. Skills: Quality Management Food Safety HACCP Food Quality Audit Supplier Performance QA Benefits: Hybrid Working Medical Aid / Health Care