Business Support Assistant / Scheduler - NN8 2JROur BenefitsHere at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.You’ll find that we have a wide range of careers that may be more surprising than you think!Why choose us?We offer a vibrant working environment with:a competitive salarya pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.lots of opportunities to develop your skills, knowledge and potential in a large unitary councilgenerous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 dayshybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance. We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.About the roleAs our Business Support Assistant / Scheduler, you’ll be at the heart of our operations, ensuring that the people we support receive timely and well-planned calls from our dedicated team. You’ll be responsible for managing daily schedules, responding to changes quickly, and keeping everything running smoothly behind the scenes.In this rewarding role, you will:Schedule and coordinate support calls, making sure the right people are in the right place at the right time.Respond to changes and emergencies, adapting schedules with care and efficiency.Communicate clearly with support staff and service users, ensuring everyone is informed and supported.Maintain accurate records and systems, helping us deliver consistent, high-quality care.This is more than just a scheduling role—it’s a chance to be part of a team that truly makes a difference. If you’re proactive, detail-oriented, and thrive in a fast-paced environment, we’d love to welcome you to our team.We also have the below incentives:Business mileage paid at 45p an hourAbout youSatisfactory clearance of an enhanced Disclosure and Barring service check.Educated to GCSE or EquivalentLevel 2 or above in Business Administration or equivalent (or willing to work towards)Proven experience in this sectorDemonstrate an interest in working in this area and the ability to undertake the roleGood verbal and written communication skills. Sufficient to write clear, concise, and accurate reports and to enable effective communicationPractical approach to resolving problems and achieving resultsAble to travel effectively to various locations, using a vehicleFlexible, adaptable, and tolerant to meet the needs of the serviceAble to meet the physical requirements of the roleAbility to attend, successfully complete and understand the need for mandatory trainingAble to work within set procedures and systemsAbility to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.Understanding of equality standards and diversity About usCambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we believe benefits our employees, the organisation and our communities.https://youtu.be/DDE1nplZttYVisit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.http://www.cambridgeshire.gov.uk/council/jobs-and-careers