* Flexible shifts & hybrid working opportunities
* Internal progression
About Our Client
This small-sized organisation operates in the technology and telecomms industry, providing innovative solutions to its clients. It is focused on delivering high-quality services and fostering a supportive work environment for its employees.
Job Description
* Supervise and support the customer service team to achieve performance goals.
* Handle escalated customer inquiries to ensure swift resolution.
* Monitor and report on customer service metrics and KPIs.
* Collaborate with other departments to improve service delivery processes.
* Provide training and mentoring to team members to develop their skills.
* Implement strategies to enhance customer satisfaction and loyalty.
* Ensure compliance with company policies and industry standards.
* Contribute to developing new initiatives for better customer support.
The Successful Applicant
A successful Customer Service Lead should have:
* Previous experience in a customer service role within the technology and telecomms industry.
* Strong leadership and team management skills.
* Excellent communication and problem-solving abilities.
* Proficiency in using customer service tools and software.
* A proactive approach and ability to adapt to changing situations.
* Attention to detail and organisational skills.
What's on Offer
* A salary of approximately £27,500 to £27,500, depending on experience.
* Permanent position with opportunities for career growth.
* Generous holiday entitlement and additional perks.
* A supportive and collaborative work environment in Hale.
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