London North West University Healthcare NHS Trust
Radiology Office Manager/PA to Head of Operations & Clinical Director
The closing date is 19 November 2025
An exciting opportunity has become available for a highly motivated and experienced individual seeking to expand their existing managerial skills.
As Office Manager, you will be expected to provide day‑to‑day operational management of the Administrative and Clerical staff and confidently navigate the new role by taking a proactive approach to understanding and delivering administrative targets.
You’ll need to demonstrate you have an understanding of working at an acute hospital, understand the Radiology pathways and booking processes. The role also requires the post holder to provide PA support to the Head of Operations and Clinical Director.
Main duties of the job
* To provide day‑to‑day operational management of the Administrative & Clerical Staff across the other Trust sites, when required. The area of responsibility includes recruitment, appraisals, managing attendance and other Human Resource issues.
* Efficient, fast, and accurate clerical work in line with locally agreed practices.
* Effective liaison with GPs, patients, hospital and community staff in respect of Radiological investigations.
* Management liaison with GPs, patients, and other community and hospital staff in respect of Radiological investigations.
* Responsible for 18‑week targets pathways.
* Super user of Computerised Radiology Information System (CRIS) across all sites.
* To review working practice and systems and make recommendations to ensure efficient and effective delivery of administrative services.
* Manage the processes of referrals received via Cerner and other referral sources.
* To take a proactive approach to understanding the pathways and workflows.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education
* Educated to degree level or evidence of equivalent level of ability, e.g., considerable experience of working within a business or NHS administrative environment combined with relevant qualification e.g., NVQ3/4 administration.
* Computer literate with an IT Qualification in MS Advanced Excel, PowerPoint.
Skills
* Advanced level of computer and keyboard skills, including Word, Excel, Outlook and Power‑Point.
* Numerate and conscientious with the ability to work in a busy environment with frequent interruptions.
* Previous experience of dealing with complaints.
Knowledge
* Experience in analysing and revising workflow processes.
* Maintaining of databases and creation of reports as appropriate.
* Diary Management.
* Experience of Being a System Administrator.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
London North West University Healthcare NHS Trust
£35,763 to £43,466 a year per annum including HCAS pro rata
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