Onsite AV Team Lead - London (City of London)
Client:
Unified Support Ltd
Location:
London (City of London), United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
15.07.2025
Expiry Date:
29.08.2025
Job Description:
Roles and Responsibilities:
* Principal onsite AV Technician supporting a break-fix contract with a prestigious Law Firm in London.
* Maintain high levels of client satisfaction.
* Run structured user training programs to empower users and support staff.
* Foster a culture of continuous improvement within the AV delivery team.
* Manage a small team of onsite AV technicians, including scheduling and work allocation.
* Track and record all service requests and compile regular reports for client review.
* Implement and manage client satisfaction surveys and programs.
* Ensure service level agreements (SLAs) are met, managing client expectations.
* Perform remote troubleshooting on VC systems (Cisco, Microsoft Teams rooms, etc.).
* Support and perform daily duties of AV Technicians as needed.
* Collaborate with client IT teams and vendors to resolve faults.
* Maintain accurate records of AV equipment and perform preventative maintenance.
* Upsell support services and promote technology refreshes.
Required/Desired Skills and Experience:
* Staff management and client relationship management experience.
* Experience with AV systems (3-5 years preferred).
* Knowledge of video conferencing, unified communications, and collaboration platforms.
* Experience supporting Law Firms preferred.
* Strong knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, Crestron/QSYS, etc.).
* Knowledge of Digital Signage systems and IT support skills.
* Excellent communication and client service skills.
Certifications and Education:
* Certifications in AVIXA CTS, Audio DSP, Microsoft Teams, Crestron, QSC, Networking/IT, or related fields are preferred.
* Training will be provided onsite during onboarding.
Additional Details:
* Working hours: Monday to Friday, 7am - 7pm (37.5 hours/week).
* On-site at our client in London.
* Benefits include pension, cycle-to-work scheme, 20 days annual leave plus birthday and Welfare Day.
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