Overview
Join Orbit Group as an Area Manager – Neighbourhood Team. Orbit Group is one of the UK’s largest housing groups, delivering affordable homes to more than 100,000 people.
Role
Area Manager – Neighbourhood Team – East is responsible for leading and managing a team of Neighbourhood Managers to deliver outstanding customer service and housing management services across the area of operation.
Responsibilities
• Work directly with Neighbourhood Managers and regional colleagues to ensure a consistent and high‑quality customer experience.
• Lead where there is increased complexity, creating a proactive service to customers and neighbourhoods.
• Ensure compliance with all regulatory requirements.
• Strong customer focus, effective time management and willingness to be present in the community, with some evening or weekend work as required.
Qualifications
* Proven experience delivering high quality neighbourhood and community services.
* Previous experience managing staff in a similar role.
* Excellent understanding of the social housing sector, neighbourhood management and relevant legislation and regulation.
* Confident communicator with exceptional customer service skills, able to build rapport with all stakeholders.
* Ability to lead, support and inspire colleagues.
* Effective organisational and time‑management skills, delivering on targets and providing value for money.
* Minimum level 4 Ofqual regulated professional housing management qualification or commitment to work towards one.
* Experience resolving conflict.
* Flexible approach to travel and working hours, including out of hours rota.
Benefits
Orbit Group offers flexible working opportunities, inclusive benefits and wellbeing programmes, professional training and development journeys, and access to renowned business schools and experiential programmes.
Hiring Process
* Online application
* Interview(s)
* Decision and offer
Certain roles may be subject to a DBS check.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Customer Service and Management
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