Retail Assistant (Maternity
Cover)
Location: Hoar Cross Hall,
Staffordshire
Here at Hoar Cross Hall our aim is
to treat our guests as a friend of the family and to create positive memorable
experiences during their stay or visit to the Hall and Spa. We can only achieve
this by hiring people with a positive attitude and passion for the industry.
Join Our Team
We are looking for an
enthusiastic, customer-focused Retail Assistant to join our Spa & Retail
team. This is an exciting opportunity for someone with a passion for retail,
beauty, wellness, and delivering exceptional guest experiences.
As our Retail Assistant, you will
play a key role in driving retail sales, creating engaging customer
experiences, maintaining high visual merchandising standards, and supporting
our therapy team in achieving retail success. If you are proactive, sales-driven,
and enjoy building relationships with customers, we'd love to hear from you.
What You'll Be Doing
Sales & Customer Experience
* Delivering exceptional customer service at all
times
* Supporting guests throughout their shopping
experience, offering expert product advice and recommendations
* Achieving daily, weekly, and monthly retail sales
targets and KPIs
* Maximising retail opportunities through product
recommendations, promotions, and customer engagement activities
* Handling customer enquiries professionally and
assist with resolving complaints alongside the Retail & Parlour
Manager
Retail Activities &
Promotions
* Organising and delivering retail-focused activities
including workshops, skin consultations, mini treatments, and product
demonstrations
* Supporting the planning and delivery of promotional
events and seasonal campaigns
* Working closely with product brands and suppliers
to maintain product knowledge and promote new launches
Retail Operations
* Maintaining attractive, fully stocked, and
well-merchandised retail displays
* Carrying out opening and closing procedures and
daily retail area checks
* Completing daily operational checklists and
administrative tasks, including emails and guest enquiries
* Ensuring retail spaces remain clean, tidy,
welcoming, and aligned with company standards
Stock Management
* Monitoring stock levels and place orders to
maintain availability
* Conducting monthly stock takes and manage stock
rotation
* Ensuring accurate stock control records using
Procure Wizard and Resort Suite
* Maintaining strict controls to minimise stock loss,
damage, or theft
Team Support
* Encouraging and motivating therapists to
incorporate retail recommendations into treatments
* Providing retail support and guidance to the
therapy team
* Attending product training sessions and continually
develop your product and industry knowledge
What We're Looking For
Essential
* Have previous experience in a retail, beauty, spa,
hospitality, or customer service environment
* Have excellent sales and customer service skills
* Have excellent communication and interpersonal
abilities
* Have the ability to work independently and as part
of a team
* Have exceptional organisational skills and
attention to detail
* Be confident using computer systems and stock
management software
* Have a flexible approach to working hours and
shifts
Desirable
* Have experience within a spa, beauty, wellness, or
luxury hospitality environment
* Have knowledge of skincare, beauty, or wellness
products
* Have experience delivering workshops,
demonstrations, or customer events
Additional Information
* Working 4-5 days per week
* 38 hours per week - Monday - Sunday - evenings
& weekends
* £13.75 per hour
What We Offer
* Work in a picturesque, historic estate with a focus
on luxury and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Free meal provided daily through our staff canteen
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities
If you're passionate about
delivering outstanding customer experiences and helping guests discover
products they'll love, we'd love to hear from you.
Apply today and become part of
our exceptional team.