Lead Transport Planner Menzies Distribution Solutions are looking for a Lead Transport Planner to join our team based in Coalville. Reporting to the Planning Manager you will provide full support to various different contracts, having the ability to juggle responsibilities and support the wider team. The ideal candidate will have experience in working in a fast paced transport environment dealing with the planning of Class 1 vehicles only. What You Want To Know Salary: £42,400 per annum Working Week: Monday - Friday Hours: 08:00/08:30 - 18:00/18:30 Monthly Pay Onsite Parking Duties: Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times. Answering and responding to all incoming calls in a prompt and polite manner. Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner. Liaising with the management team ensuring the smooth operation of the Planning Centre. Ensure all inbound/outbound paperwork is completed promptly and accurately Monitor and chase documentation in support of the transport operation. Produce statistics as and when required. Ensure Planning team has full understanding of their responsibilities around Planning Centre KPI's Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff. Maintain a harmonized people and customer focused team working environment always seeking opportunities to improve our stakeholder's experience. Maintain and expand an excellent pro active relationship with existing customers and suppliers. Dealing with customer and supplier enquiries and complaints from investigation through to closure. Ensuring that customer requirements are administered in a timely controlled and recorded manner. Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed. Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction. Enter accurate data on to all internal systems and reports Work closely with the Accounts and Finance teams in order to fully understand Customer and Suppliers requirement and expectations. Maintain data security and integrity in line with business needs. Creation of customer KPI reports Collation of accurate data to create customer invoices Maintain a safe working environment that complies with all aspects of the company's H & S Policy Requirements: Knowledge of Drivers Hours Knowledge of Tachograph and WTD legislation Excellent computer literacy (Microsoft Office, Word & Excel) Previous administration experience Good numeric skills - including accuracy Benefits Time For You: Relax with 28 days of holiday inclusive of bank holidays. Give Back: Receive a paid day to volunteer for a charity of your choice. Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers. Your Future: Join our contributory workplace pension scheme for financial security. Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE! Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. A paid day leave per year for your periodic CPC Training provided by us. Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling. INCLUSION Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.