Job Title: Concierge Location: West London Reports to: Residents Manager / Operations Team Role Overview: Provide excellent front-of-house service, ensuring a safe, welcoming, and efficiently managed environment for residents and visitors. Support asset, risk, and contract management routines. Key Responsibilities: Deliver exceptional customer service in person, by telephone, and via email. Respond to complaints and concerns professionally, escalating where necessary. Maintain the cleanliness and safety of external areas. Operate and manage amenities, including coffee and beverage facilities. Assist with mobilisation, risk management, and contract administration. Skills & Qualities: Meticulous, dedicated, innovative, and supportive. Strong attention to detail and commitment to health and safety. Team player with excellent communication and problem-solving skills.Other Responsibilities: Support financial management and budget awareness. Ensure compliance with all company policies and data protection regulations. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age