Senior Complaints Officer – Harlow Location: Harlow (2 days per week on-site) Contract: Temporary, 6–12 months | Full-Time Rate: £200 per day (umbrella) We are recruiting a Senior Complaints Officer to join the Housing Property team on a temporary basis. You will take the lead in handling complaints and enquiries related to housing and property issues, supporting a busy and dedicated team with responsibilities across: Capital delivery – delivering a £51m stock investment programme (2025–26) to improve tenants’ homes Fire safety – helping reduce a significant backlog of fire risk actions Technical compliance – overseeing inspections and repairs of electrical and mechanical installations As a Senior Complaints Officer, you will be the first point of contact for residents and councillors, ensuring issues are resolved quickly, professionally, and with care. Key Responsibilities Track, monitor, and respond to complaints and enquiries Communicate with residents via email, phone, and letters Ensure a high standard of written communication Represent the public face of the council with empathy and professionalism What You’ll Bring Previous experience in a customer-facing role Excellent written and verbal communication skills Confidence in drafting professional responses to complaints Strong IT skills, particularly with Microsoft Office Strong organisational skills w...