Do you have experience in housing or income services, with a strong understanding of welfare benefits such as Universal Credit or Housing Benefit? If so, we have an excellent opportunity for a Payments and Income Coordinator to join our client’s expanding organisation based in Greenham, Thatcham. This is a full-time, permanent position. In this role, you will provide essential administrative support to the income team, helping to ensure the effective and timely collection of housing-related charges. The organisation offers an excellent benefits package (outlined below), along with the flexibility of a hybrid working arrangement, requiring just two days per week in the office. Key duties: * Follow up on failed payments or cancellations, arrange new payment solutions and refer customers for additional support where needed * Manage housing benefit overpayments, universal credit verifications and account reconciliations * Maintain accurate records * Coordinate account processes including setting up and adjusting direct debits, processing refunds and managing garage licence accounts including chasing arrears. * Support early intervention strategies for arrears prevention and tenancy sustainment. Required skills: * Experience within housing, income or customer account management * Strong communication and problem-solving skills * Knowledge of welfare benefits such as Universal Credit or Housing Ben...