We are recruiting for a First Line Support / Service Desk Administrator for a growing technology business based in Wellingborough.
Due to growth, this is a newly created role, but you will be joining an established team with a genuine passion for all things technical.
This is a fast-paced position, so we are looking for someone who can hit the ground running, absorb all the necessary knowledge, and work independently soon after joining.
The role:
* Providing first line support to customers via phone, email, and web chat
* Assisting customers remotely with technical support where applicable
* Troubleshooting and diagnosing issues
* Logging calls and escalating to level 2 support when required
* Maintaining documentation and updating troubleshooting procedures
* Account management of a portfolio of clients, including regular health and maintenance checks
* Upselling products and services where applicable
Are you excellent at problem solving, able to think on your feet, but know when to seek help? If so, this could be the role for you.
We are seeking a candidate with excellent IT skills and ideally an IT-related qualification.
This is a full-time, office-based position with free onsite parking, great facilities, and a fantastic team to join.
If you're ready to showcase your skills, apply today.
Please note, the following paragraphs about other roles and contact details are not relevant to this specific support role and should be removed for clarity:
* We are recruiting for a competent administrator to join a growing bids and tender team.
* Are you an experienced client manager with a good understanding of tax?
* Due to growth, we are seeking an experienced tax accountant to join this growing team.
* We are here to help. Email us or call +44 (0) 20 3170 8265.
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