Customer Service Coordinator
Location: Henley-on-Thames
Salary: £28,000 (depending on experience)
Hours: Full-time, Monday to Friday
The Role
We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.
Key Responsibilities
1. Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
2. Accurately record service requests and orders within the CRM system
3. Allocate engineer call-outs and manage service schedules
4. Organise delivery of orders to customer sites using courier services
5. Keep customer records and databases up to date and accurate
6. Communicate with couriers and external suppliers to ensure timely and reliable deliveries
7. Assist the ICT team in connecting customers to remote monitoring s...