Job Description
Summary:
The Housing Advice & Homeless Prevention Officer plays a crucial role in delivering housing options advice and preventing homelessness. This position involves assessing housing needs, managing a diverse caseload, and ensuring compliance with relevant legislation such as the Housing Act 1996 and the Homelessness Reduction Act. The officer will work closely with clients to provide tailored advice, support, and referrals to appropriate services, aiming to secure sustainable housing solutions. The role requires a proactive approach to case management and collaboration with various stakeholders to meet statutory requirements and achieve local team targets.
Responsibilities:
* Provide comprehensive housing options advice and support to prevent homelessness.
* Conduct assessments and manage caseloads, ensuring timely and accurate casework.
* Draft s184 decision letters and handle homelessness inquiries.
* Collaborate with internal and external partners to deliver seamless housing services.
* Maintain up-to-date knowledge of housing legislation and policies.
* Develop and maintain relationships with landlords and housing providers.
* Identify and manage safeguarding concerns, ensuring appropriate referrals and risk management.
* Contribute to the development and implementation of housing strategies and policies.
* Support the management of the service budget and ensure cost-effective practices.
* Participate in service improvement initiatives and professional development activities.
Requirements
* Relevant qualification or equivalent experience in housing or a related field.
* Strong knowledge of housing legislation, including the Housing Act 1996 and Homelessness Reduction Act.
* Experience in case management and delivering housing advice services.
* Excellent communication and negotiation skills, with the ability to handle complex client interactions.
* Ability to work flexibly and manage multiple demands in a pressurized environment.
* Proficiency in ICT tools and case management systems.
* Commitment to continuous professional development and adherence to ethical standards.
* Ability to work collaboratively with various stakeholders to achieve positive outcomes.
Requirements
Key Knowledge: Awareness of housing legislation, homelessness, and housing management. Understanding of the housing and support needs of homeless individuals and tenants. Knowledge of services available to assist those moving from temporary accommodation. Relevant Experience: Experience working with diverse and vulnerable clientele in housing-related environments. Ability to work independently and within a team, managing a personal caseload. Experience in high-pressure environments, providing quality service. Skilled in negotiation and resolution on behalf of clients. Proficiency in producing high-quality written communications. Experience using IT systems for caseload management and service improvement. Qualification: Educated to degree level or equivalent experience.