Head of Spa and Wellness - The Edinburgh Grand, a Luxury Collection Hotel JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL As Head of Spa and Wellness, you will deliver exceptional face and body treatments while overseeing the overall operation and strategy of the Wellness Spa Suite. You will play a key leadership role in positioning the spa and wellness offering as a premier destination for both hotel guests and local clientele. This includes curating unique wellness packages, developing external business, maximising studio usage, and fostering repeat visitation. This dynamic role is suited to a hands-on leader with deep expertise in wellness and spa therapies, as well as the commercial and creative mindset to drive growth and innovation. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An extra day's holiday for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF HEAD OF SPA AND WELLNESS AT OUR HOTEL What you'll be doing Lead the launch of the Wellness Spa Suite, positioning it as a flagship destination for luxury wellness in Edinburgh. Deliver outstanding, personalised face and body treatments that align with the highest standards of guest care. Oversee all daily spa operations, ensuring excellence in service, hygiene, safety, and team performance. Develop and grow external business opportunities, building partnerships and initiatives that drive new clientele to both the spa and studio. Encourage and nurture repeat visitation, creating loyalty among guests through exceptional experiences, personalised service, and tailored wellness journeys. Curate unique wellness packages that integrate the hotel's gym, studio, and F&B outlets, offering holistic and experiential options for guests and locals. Collaborate with external wellness practitioners to deliver classes, workshops, and events that generate revenue and optimise use of the studio space. Lead recruitment, training, and mentoring of the spa team, creating a culture of excellence and continuous professional development. Manage and drive retail sales of premium skincare and wellness products, with a focus on personalised recommendations and product education. Regularly analyse business performance, guest feedback, and industry trends to evolve offerings and maintain a competitive edge. Work closely with marketing and PR teams to promote the spa and studio through campaigns, events, partnerships, and editorial opportunities. WHAT WE NEED FROM YOU Qualified to at least SVQ Level 3 Facial Treatment and Level 3 Body Massage or equivalent. Minimum of 5 years' experience in a luxury spa, wellness, or five-star hotel environment. Demonstrated leadership experience in a luxury spa or wellness environment, ideally within a 5-star hotel or high-end urban setting. Proven ability to develop external business, build community connections, and drive revenue growth. Strategic and commercial mindset with an eye for detail, guest experience, and service innovation. Strong interpersonal and communication skills, with the ability to lead, inspire, and build lasting guest relationships. Sales acumen, particularly in skincare and wellness retail; familiarity with Skeyndor is a plus. Passionate about holistic wellness, current industry trends, and creating transformative experiences. Flexible availability, including weekends and holidays, to support the operational needs of the spa and studio. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.