General Information
Salary: £25,582
Working Pattern: Full Time (37 hrs/week – flexible or compressed working patterns may be negotiated)
Locations: Aldershot, Barnstaple, Basingstoke, Bath, Bodmin, Bournemouth, Bristol, Exeter, Gloucester, Newport (Isle of Wight), Newton Abbot, Plymouth, Portsmouth, Salisbury, Southampton, Swindon, Taunton, Torquay, Truro, Weston-super-Mare, Weymouth, Winchester, Yeovil (South West)
Eligibility
Open to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs).
Nationality requirements:
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Role Summary
Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management. You will manage the criminal digital files for hearings, review and action data reports, type orders and answer queries from the judiciary, colleagues, professionals or the public via phone or email. You will work within teams to progress cases through the court/tribunal system or support other functions within HMCTS, and assist the Regional Compliance and Data Quality Support Officer in delivering an enhanced front‑line assurance model.
Responsibilities
* Manage criminal digital files for hearings.
* Review and action data reports.
* Type orders and other documentation.
* Answer queries by phone and email from the judiciary, colleagues, professionals and the public.
* Carry out general administrative duties to progress cases through the court/tribunal system.
* Support the Regional Compliance and Data Quality Support Officer in assurance deliverables.
Skills and Experience Required
* Friendly and approachable manner.
* Excellent attention to detail, organisational and time‑management skills.
* Good written and verbal communication skills.
* Proactive and effective customer service skills (phone and email).
* Ability to multi‑task and adapt to using various software packages.
* Experience in administration, customer service, IT systems and applying attention to detail.
Working Arrangements
Office based. Full‑time hours (37 hrs per week). Flexibility for compressed or hybrid arrangements after discussion. Business‑critical role that may require Saturdays and Bank Holidays; a day of rest will be allocated when applicable.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after five years.
* Flexible benefits: voluntary benefits, retail vouchers, discounts.
* Pension: choice of Civil Service pension schemes.
* Training and development opportunities.
* Family‑friendly policies: reduced hours, job share.
EEO and Diversity
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition. We are committed to attracting, retaining and investing in talent, irrespective of background.
Contact Information
MoJ: 0345 241 5359 (Mon – Fri 8 am – 6 pm) – e‑mail
HMPPS: 0345 241 5358 (Mon – Fri 8 am – 6 pm) – e‑mail
Job reference: 11682
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