Role Overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets.
* Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff.
* Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well‑informed decisions alongside the Store Manager, identifying and responding to areas of opportunity operationally & commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Maintain colleague schedules to ensure proper coverage and productivity.
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction surveys meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget.
Skills and Experience
* Previous supervisory or management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail & hold a good understanding of the latest trends and our competitors.
* Previous experience of coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analysing KPI data to make commercial decisions.
* Keen eye for detail & commerciality.
* Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in‑store and online.
* Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform.
* Access to digital health and well‑being services.
* Health cash plans.
* Wide range of internal development courses to support personal and professional growth.
* Access to apprenticeships & accredited qualifications.
* Earn while you learn and gain nationally recognised qualifications (England only).
* Company sick pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums.
* Incremental holiday allowance.
* Staff discount on JD Group and other brands.
* Personal development opportunities.
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