Location: Cheam Salary: £25,000 - £26,500 P/A Hours: Monday – Friday, 8am – 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm) Job Type: Full time, Perm Job Description Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts. This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You’ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time. Main Responsibilities * Deliver exceptional standards of customer service and ensure all interactions meet “right first time” standards * Handle inbound and outbound calls from customers, engineers, and clients * Plan and manage engineers’ daily schedules and appointments * Book and manage service appointments in line with contract requirements * Approve engineers’ timesheets and support diary management * Monitor and action escalation reports * Provide administrative support to the gas department as needed Requirements * Ability to work effectively in a busy, fast-paced environment * Calm and professional approach when handling challenging calls * Excellent verbal and written communication skills * Previous experience in a call centre or customer service environment (preferred) * Experience within the gas or home maintenance industry (desirable but not essential) * Strong organisational skills and attention to detail * Initiative, reliability, and a proactive work ethic * Willingness to learn and develop Benefits * Role-specific training and ongoing development opportunities * Excellent staff retention and internal progression culture * Supportive working environment with strong team values * Equal opportunities employer * Mental health support and resources * Cycle-to-work scheme * Annual leave increases with length of service * Open-door management culture * Living Wage employer recognition