Location: Gateshead & Newcastle
Salary: up to £29,856.80 per annum (including company vehicle and fuel card or £3,500 car allowance)
Contract: Full time – Permanent, 40 hrs per week, Monday to Friday
Over‑the‑counter duties: One week out of 12, including standby. Paid £30 per weekday, £50 weekend, with 1.5x for attending properties or service users.
About The Role
We are looking for a Housing Support Officer to support asylum seekers through their application process, providing practical and emotional support, ensuring safeguarding, monitoring wellbeing, and keeping accurate compliance records. The role combines property management with person‑centred support: managing a portfolio of homes, coordinating move‑ins, move‑outs, inspections, monitoring KPIs, and managing risks. It requires cultural awareness, professional boundaries, resilience, accurate recordkeeping, performance reporting, and flexibility, including supporting colleagues and ad‑hoc projects.
Role Criteria
* Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met
* Provide practical and emotional support to individuals and families
* Identify needs and deliver support packages to promote independence
* Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours
* Carry out risk assessments and maintain accurate records for audits and compliance
* Communicate effectively with colleagues, service users, local authorities, and partner organisations
* Maintain professional boundaries while being approachable, empathetic and supportive
* Work independently, demonstrating resilience and initiative
* Flexible and willing to travel between sites
* Hold a full UK driving licence
Benefits We Can Offer You
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day
* Volunteering Leave
* Mears Rewards perks (discounts, holidays, eye test vouchers, Share save scheme, etc.)
* Family friendly policies
* Company Vehicle and Fuel Card
* Access to EAP counselling sessions
We are a Disability Confident employer, committed to fostering a diverse and inclusive environment. We support the Armed Forces Covenant and are honoured to hold an ERS Gold Award. We also support the Career Transition Partnership.
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