Night Supervisor – Front Office
We are currently looking for a Night Supervisor to join our Front Office Team at the Hilton Aberdeen TECA. The successful applicant will have a positive ‘can do’ attitude, be passionate about providing an excellent service and show that they care.
Responsibilities
* Welcome late-arriving guests, handling check‑ins, check‑outs, and everything in between.
* Handle night audits and end‑of‑day reports, keeping things organized and ready for the morning crew.
* Take the lead as the Manager on Duty overnight, confidently overseeing hotel operations and acting as the main point of contact for guests and the team throughout the night.
* Support and guide the night team during shift, ensuring tasks are completed smoothly and high standards of service are maintained at all times.
* Be the go‑to for any guest requests or concerns during the night, providing assistance such as room service or resolving issues.
* Handle any overnight incidents or emergencies calmly and professionally, following hotel procedures when needed.
* Keep lobby and public areas tidy and welcoming, preparing the hotel for a fresh start each morning.
* Monitor safety and security through regular checks, ensuring a peaceful night’s stay for guests.
* Coordinate with the early morning team to hand off a seamless shift.
* Build strong communication with other departments to pass on any important updates or guest requests.
Qualifications
* Previous experience in hospitality or finance roles, with an understanding of accounting principles.
* Strong attention to detail and accuracy, particularly in financial reconciliation.
* Good communication skills and the ability to handle guest enquiries professionally.
* Basic IT skills and familiarity with property management systems (PMS).
* Flexibility to work night shifts and the ability to remain focused and productive.
* A natural night owl comfortable working through the late hours.
* Friendly and welcoming, ready to offer service with a smile.
* Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
* High energy and adaptability, thriving in the quiet but active world of night shifts.
Benefits
* Discounted hotel room rates for you and your friends & family.
* Additional days leave for your birthday.
* Enhanced maternity, adoption & shared parental leave.
* Course sponsorship.
* 30% F&B discount at RBH hotels.
* Refer a friend scheme (earn £250 for each referral up to 5).
* Flexible working arrangements.
* Wagestream – choose how and when you get paid.
* Life insurance.
* Employee assistance programme.
* Social and wellness events and activities all year round.
* Free meals on duty saving you over £1000 per year.
Compensation
To be discussed.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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