Parts Manager (Zoomlion UK Subsidiary) Location: United Kingdom
Reports to: Aftermarket / Service Director
The Parts Manager is responsible for the efficient local operation and optimization of the company’s existing spare parts system in the UK market, covering aerial work platforms, telehandlers, and forklifts.
An online parts ordering platform (e-commerce) for customers and dealers
A parts management system (LTC)
A dedicated logistics team handling physical shipment
This role is not to build the system from scratch, but to ensure effective local execution, inventory optimization, dealer support, and operational excellence in line with industry best practices demonstrated by companies such as JLG, Genie, and Skyjack .
This position is critical to reducing machine downtime, improving customer satisfaction, and strengthening dealer confidence in the UK market.
1) Parts Operations & System Implementation
Ensure effective use of the company’s parts management system and online ordering platform in the UK.
Ensure smooth and accurate order processing within the system.
2) Inventory Planning & Optimization
Optimize local stock structure based on installed base, failure rates, and consumption patterns.
Define Min/Max levels, safety stock, and replenishment plans.
Monitor inventory turnover, aging stock, and backorder situations.
Coordinate replenishment with HQ to improve availability and accuracy.
Follow up on delivery performance and support same-day dispatch for stock parts.
4) Dealer & Key Account Support
Provide parts identification and technical support to dealers and rental key accounts.
Train and guide customers in using the online ordering platform and parts system.
Support customers in reducing machine downtime through fast parts response.
5) Management of Three Parts Categories
FOC (free of charge) parts supplied with machines
6) KPI Monitoring & Continuous Improvement
Inventory Turnover
7) Quality & Technical Feedback
Provide feedback to HQ for product quality and design improvement.
Support service team with parts-related technical insights.
Minimum 5 years of experience in parts or aftermarket management in AWP, telehandler, forklift, or similar equipment industries.
Strong knowledge of inventory control and parts operations.
Fluent English.
Dealers and customers widely using the online ordering platform.
Clear management and reporting of warranty, FOC, and retail parts.