We currently have an exciting opportunity to join us as a Sales Administrator within our Customer Service Team.
In a nutshell, you will be responsible for:
Supporting the company’s strategic objectives by ensuring exceptional customer service. The team provides technical and product information, offers administrative support to the external Sales Team, and actively promotes products while assisting customers.
What you are already great at:
* General administration, including handling customer enquiries and orders.
* Managing telephone and email enquiries professionally and promptly.
* Addressing customer questions and complaints effectively.
* Processing purchase orders via email, EDI, and customer portals.
* Following procedures to resolve customer issues.
* Developing a good understanding of company products and services.
* Maintaining a professional and friendly customer-facing image.
* Achieving customer satisfaction targets.
* Supporting the external Sales Team.
Requirements for this role:
Experience:
* Experience in B2B sales support or customer service roles.
* Teamwork experience.
* Knowledge of customer databases and proficiency in MS Office.
* Flexibility and experience in multi-functional roles.
* Conflict resolution skills.
* Ability to work to deadlines.
Skills:
* Excellent communication skills.
* Friendly and professional telephone manner.
* Organizational and administrative skills.
* High computer literacy.
* Proactive and results-driven with a passion for customer service.
* Persuasive with a sales orientation.
* Assertive and committed to following through.
* Innovative and improvement-oriented.
* Energetic, engaging, and positive.
* Efficient and deadline-oriented.
Colleague qualities:
* Solution-focused thinker.
* Excellent communicator at all levels.
* Organized and methodical.
* Detail-oriented.
Our Values:
* Active Learner
* Collaborates
* Plans and Aligns
Why work for us:
We reward not just results but your positive contribution. Our pay-for-performance culture emphasizes results, teamwork, and continuous learning. We foster growth and collaboration to ensure everyone pulls in the same direction.
The Benefits:
* 33 days holiday (including Bank Holidays)
* Employee Assistance Programme
* Life Assurance
* Health & Wellbeing Programme
* Pension Plan
* High Street Reward Scheme
* Refer a Friend Programme
* Free Parking
* Eye Care for Technology Users
* Employee Recognition Programme
Our hiring process:
1. Initial contact from our resourcing team, possibly via Teams.
2. On-site interview(s) depending on the role.
3. Preparation tips for your interview.
4. Notification of successful candidates and start date.
5. If no contact within 4 weeks, consider your application unsuccessful.
#J-18808-Ljbffr