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At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission
We are building the world's most admired and compelling brand ecosystem.
Our purpose
We are elevating the lives of the many with access to the world’s best brands and experiences.
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
* Think without limits − Think fast, think fearlessly, and take the team with you
* Own it and back yourself − Own the basics, own your role and own the results
* Be relevant − Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
As the primary IT support professional at our Accrington Office, you'll also extend your expertise to our other locations as required. This hands‑on role involves providing face‑to‑face IT support, resolving technical incidents promptly via our ITSM tool, and ensuring smooth IT operations.
Your responsibilities will include:
* Diagnosing and resolving IT issues efficiently while delivering exceptional service
* Managing, configuring, and preparing hardware and software installations
* Maintaining and creating technical documentation to share with the team
This role is based at our Accrington office, Monday to Friday, with shift work as required.
Qualifications
What we’re looking for:
Essential Qualifications
* At least 1 year of experience in IT support
* COMPTIA A+/N+ or equivalent certifications
* Strong problem‑solving skills with a proactive approach
* Excellent communication skills, with the ability to collaborate effectively at all levels
* Friendly, approachable, and customer‑focused attitude
* Experience providing face‑to‑face IT support
Desirable Skills (Training Provided)
* Hardware configuration and installation
* SQL query language
* Active Directory, Group Policy, DNS, and DHCP
* Cisco networking systems
* Windows desktop and server operating systems
* Virtualisation technologies (e.g., Hyper‑V)
If you’re passionate about delivering IT support excellence and growing your technical skills, we would love to hear from you!
Additional Information
Along with your benefits package we also offer a wide range of perks for our colleagues.
Reward, Recognition and Opportunities
Frasers Champion
Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer‑nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
Frasers Festival
An event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world’s biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
CEO Sessions
Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” run by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect
In order to build the planet’s most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit
Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice‑all completely free.
Retail Trust
We know that it’s not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support.
What’s next?
Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first‑stage pre‑recorded interview with the Recruiter – this will be behaviour‑focused and centred around how you align with our Culture and Values. If successful you will then be invited to an on‑site interview with the team.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
Retail
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