Overview
This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector. QAA is the UK’s independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We have changed to meet the evolving needs of a sector that has undergone reform across all nations of the UK. We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications. Throughout the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales, and Northern Ireland, we work in collaboration with the sector to meet the needs of each nation. In England, our highly successful membership programme provides a rich source of resources to strategic leads, quality specialists and students and learners alike. Globally we are recognised as one of the world\'s leading quality bodies and support the UK sector as it welcomes international students and extends its reach through transnational education. We are a remote-first organisation and encourage day-to-day flexibility. It’s important to us that our working environment enables us to deliver our services in a way and location that provides the best outcomes for our stakeholders and customers and meets their expectations. Alongside this we want individuals and teams to feel empowered to work where, when, and how they want, providing that business needs are met.
Position
The role is responsible for providing high-quality administrative and secretariat support to the Assistant Company Secretary, the Executive Director of Corporate Affairs, the wider Executive team, and the QAA Board and its sub-committees (including the Nursing and Midwifery Council oversight committee), ensuring that business needs are met. The role will also support the Assistant Company Secretary and Executive Director of Corporate Affairs with information requests, complaints and appeals (also known as representations) and maintain the Agency’s annual corporate calendar and ensure that statutory registers and others are up to date.
Responsibilities
* Provide high-quality administrative and secretariat support to the Assistant Company Secretary, the Executive Director of Corporate Affairs, the wider Executive team, and the QAA Board and its sub-committees.
* Assist with information requests, complaints and appeals and maintain the annual corporate calendar.
* Ensure statutory registers and other records are up to date.
Requirements
* Experience in governance and committee servicing within a professional environment.
* Experience providing administrative and executive support while liaising with senior managers and external stakeholders, handling sensitive and confidential information.
* Proactive, collaborative mindset with excellent interpersonal skills and the ability to work with colleagues at all levels.
* Strong organisational and prioritisation skills with a flexible can-do attitude; ability to adapt to changing priorities and deadlines.
* Keen to develop expertise in governance and the higher education sector, with an interest in sustainability and carbon reporting aligned with QAA’s net zero by 2040 target.
Other information
Are you interested in corporate governance? Do you thrive as a member of a connected, informed and collaborative workplace culture? If so, we’d love to hear from you.
We’re looking for a highly organised Governance Support Officer to help support our Board, its subcommittees and the wider Agency, as part of our Corporate Affairs team.
Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK
Job type: Part time (0.5FTE), permanent
Hours: 17.5 hours per week, flexible working available
Band: 3
Salary: £24,750 - £31,200 pro rata per annum, dependent upon knowledge, skills and experience, plus excellent benefits
The closing date for applications is Sunday, 28 September 2025. If you are interested in the vacancy do not hesitate to apply; based on response rate and quality of applications, we may close this vacancy early.
We are also advertising for a Visitor Services Coordinator at 0.5FTE at the same band. We expect to appoint separately to the two roles, but we could consider combining them into a single full-time role for an exceptional candidate who wished to do that.
To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV, and a cover letter will be considered for the role.
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for all to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.
We are committed to ensuring accessibility for all applicants. If you need any reasonable adjustments to participate in the recruitment process, please careers@qaa.ac.uk. We are committed to working with all to understand what accommodations are necessary to ensure a fair and accessible process.
If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.
#J-18808-Ljbffr