Affordability & Vulnerability Assurance Lead page is loaded## Affordability & Vulnerability Assurance Leadlocations: Nottingham UK: Bolton UK: Home Based UK: Leicester UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 2, 2025 (6 days left to apply)job requisition id: JR103155The Affordability & Vulnerability team is responsible for leading and delivering E.ON Next’s vulnerable customer agenda, championing the customer and ensuring the most vulnerable customers receive best-in class customer service tailored to their individual needs. Where required this team will take the lead across E.ON Next for topics with a considerable vulnerable impact.We are looking for an Assurance Lead to ensure the effective delivery of vulnerable customer journeys, identify and address operational gaps, and champion outstanding service for those who need it most. You’ll ensure that we operate in line with Ofgem and FCA requirements, managing and reporting risk where necessary.This is a hybrid role, working from your closest hub (Bolton, Leicester or Nottingham) 2 days per week.**Here’s a taste of what you’ll be doing*** Support the effective delivery of customer journeys and processes, with a focus on Vulnerability and Affordability assurance.* Work with Operational Leads and stakeholders to design and shape appropriate customer treatments and solutions.* Ensure compliance with all relevant regulatory and supplier obligations relating to vulnerable customers, championing outstanding service and outcomes.* Liaise with internal and external stakeholders to identify gaps in the delivery of the vulnerable customer strategy.* Provide recommendations and opportunities to address identified gaps in operational delivery.* Deliver clear assessments of the current end-to-end customer journey, including interactions and outcomes.Here’s what we need from you* **Regulatory knowledge** of vulnerability, consumer protection, and affordability obligations (e.g., Ofgem requirements).* **Policy interpretation and implementation** to translate regulations into practical business processes.* **Risk assessment and assurance** skills to identify gaps, test controls, and ensure compliance.* **Data analysis and insight generation** to monitor customer outcomes and identify emerging risks.* **Stakeholder management** across compliance, operations, customer service, and external partners.* **Programme and change management** for implementing improvements and new assurance frameworks.* **Customer vulnerability expertise** including understanding of priority services, affordability challenges, and support pathways.* **Communication and reporting** to produce clear assurance findings, dashboards, and executive updates.* **Problem-solving and root-cause analysis** to address systemic issues affecting vulnerable customers.* **Leadership and influence** to drive a culture of fairness, inclusivity, and customer-first decision making.**Here’s what else you need to know*** Role may close earlier due to high applications.* Location – Trinity House, 2 Burton Street, Nottingham, NG1 4BX; Granite House, Watermead Business Park, Leicester, LE7 1PL; Aspinall House, Bolton, BL6 6QQ.* Excellent parental leave allowance.* Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds* Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings* Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you* Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture* Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone* Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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