Working Hours: Full time 37.5 hours per week - Monday to Friday
We're uniting two major forces in UK telecoms to create the country's largest mobile network, setting a new benchmark for coverage, connectivity, and customer experience. This is a rare moment to step into a transformation of national scale, where the work you lead will help shape a culture, a legacy, and a future that redefines what great looks like for both customers and colleagues.
As Payments Transformation Lead, you'll play a pivotal role in designing the next generation of our payments landscape, using data driven insight to optimise processes and champion innovative, customer centric solutions. You'll evaluate emerging payment methods, drive strategic change programmes, and ensure our operations remain efficient, compliant, and ahead of market trends. This is a career defining opportunity to influence how millions of customers interact with the UK's newest and most ambitious network provider.
Use data and analytics to uncover payment trends, customer behaviours, and key cost drivers that shape strategic decision making. Segment customer payment journeys to inform smarter, insight led strategies that improve experience and performance. Scan the market for emerging fintech and innovative payment solutions, assessing their potential impact and fit for our future landscape. Identify opportunities to streamline and enhance payment processes, driving measurable improvements across KPIs and customer outcomes.
Partner with operations, analytics, billing, and cross functional teams to define data needs and translate insights into action. Evaluate new initiatives through robust modelling and impact assessment, supporting business cases and strategic recommendations.
Lead the delivery, testing, and integration of payment transformation projects, ensuring smooth adoption and operational readiness. Provide clear, insight rich reporting to senior leaders, including KPI reviews, post implementation assessments, and continuous improvement recommendations.
Proven payments expertise gained in financial services, telecoms, retail, or similarly complex, high volume environments. Strong analytical capability, with the ability to translate data into meaningful insight and strategic recommendations. Experience coordinating multidisciplinary teams and driving delivery across diverse stakeholder groups. Solid understanding of regulatory requirements, industry standards, and emerging fintech and payment innovation trends. Confident communicator with excellent stakeholder engagement skills, able to influence at all levels and bring clarity to complex topics.
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