Customer Experience Advisor
Bromsgrove
£27,974.96 per annum
Full Time, Permanent
Closing Date: Wednesday 1st October @ 9am
Interview Date: 8th & 9th October 2025 – in person
About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? We’re looking for a Customer Experience Advisor to be the welcoming face and helpful voice of our organisation.
In this dynamic role, you’ll be the first point of contact for our customers—whether they reach out in person, by phone, email, text, online chat, social media, customer app or our online portal. Your mission: resolve queries efficiently, empathetically, and in line with our values.
What you’ll be doing
Be the Voice of the Organisation: Handle customer enquiries across multiple platforms with care, professionalism, and empathy.
Create a Welcoming Space: Greet and assist visitors at reception, ensuring a safe and informative environment.
Problem-Solve with Purpose: Use scripts and training to diagnose and process repair requests, gas servicing queries, and more.
Own the Outcome: Take responsibility for customer issues from start to finish.
Collaborate for Success: Work closely with internal teams and external contractors to deliver seamless service.
Stay Organised: Manage appointments, record interactions accurately, and ensure compliance with housing regulations.
Support Community Services: Process garage lettings and terminations, and contribute to special projects that improve the customer experience.
About You
You’re someone who genuinely cares about people and takes pride in delivering a great experience every time. You don’t just answer questions—you solve problems, build trust, and make customers feel heard and valued.
We’re looking for someone who:
Brings energy, empathy, and professionalism to every interaction
Thrives in a fast-paced environment and stays calm under pressure
Communicates clearly and confidently across multiple channels
Takes ownership of issues and sees them through to resolution
Works well independently but loves being part of a supportive team
Is digitally confident and comfortable using scheduling and CRM systems
Shares our values of respect, honesty, and accountability
What We Offer
We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:
32 days annual leave plus bank holidays
Holiday purchase & buy-back schemes
Team outings with an annual team budget
Electric vehicle leasing through Octopus Energy
Pension scheme with SHPS
Life insurance for pension members
Employee Assistance Programme
Mental Health First Aiders
Healthcare cashback plan via Healthshield
Retail discounts
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year
Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.
Apply now and help us build better communities—one customer at a time.
Bdht may exclude candidates from the recruitment process if they have attended three or more interviews in the previous year.
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high